RMCDevice RepairsRequest a repair

Tell me what has gone wrong.

The more detail you give me, the faster I can judge whether the job suits the mail-in service. I review every request personally and normally reply within one working day.

This form is not a booking. Do not post your device unless I accept the request and send the postal details in writing.

Have the basics ready

Device make and model, what happened, current symptoms, prior repair history, liquid or impact damage, and whether important data is backed up.

Keep sensitive details out

Do not enter a postal address, IMEI, serial number, passcode, password, private account detail or file. None is needed for the first review.

Photos come later, by reply

The acknowledgement email may invite up to three useful photos. Do not photograph passwords, personal documents or private screens.

Repair-request status

Repair requests are open. I normally reply within one working day.

Requests open

Your contact details

Email is the contact method for every request. I may arrange a call personally if it would help.

The device

Do not enter a serial number or IMEI.

What has gone wrong

Do not include passwords, passcodes, personal documents or private account information.

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What does the device do when you try to power it on?
Has it been dropped, crushed or otherwise physically damaged?
Has it had any liquid exposure?
Has anyone previously opened or repaired it?
Battery and data safety
Is the battery defective, damaged, swollen, punctured, burnt, smoking, unusually hot or otherwise unsafe?
How important is the data on this device?

This is a handling cue, not a specialist data-recovery service or a guarantee that data can be preserved.

Before you send the request
What happens after you send this

You will receive an email acknowledgement with your request reference. The request is then reviewed personally before any postal address or sending instructions are provided.

No postal address, serial number, IMEI, passcode, password or file is collected here. If photos would help, you can reply to the acknowledgement email with up to three.

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