Send the complaint
Email repairs@rmcdevicerepairs.co.uk. Include your repair reference if you have one, the device, what went wrong, when it happened and the outcome you are seeking.
Complaints process
If something has not gone as expected, tell me clearly and I will investigate it against the request, quote, repair record, test record and communication history.
Version 1.0, in force from 14 August 2026. Your statutory consumer rights are not affected by this process.
I investigate
I acknowledge the complaint, tell you what information I need and give you an expected response date. I review the written evidence and may ask to inspect the device.
You receive a written answer
I explain what I found, any proposed remedy and the next escalation route. A warranty concern does not reduce your statutory consumer rights.
Professional review completed 4 August 2026
Legal pack v0.1 was reviewed without amendment and this process is now in force. Complaints are handled by Robert directly against the written record of your request, quote, repair and testing.
Postal contact
142 Holbeck Moor RoadLeedsWest YorkshireLS11 9QL
Mail-in service only — no walk-ins or public drop-offs. Do not post a device until your request has been accepted in writing and you have received the packing instructions.
What to include
- Your name and the email address used for the request.
- The website or repair reference, if available.
- A short chronology and the specific issue you want investigated.
- Relevant photos or documents only where they are safe and necessary.
- The resolution you think would put matters right.
Do not send passwords, passcodes, full payment credentials, private screens or unrelated personal documents.
Possible outcomes
Depending on the evidence and your legal rights, an outcome may include an explanation, further inspection, repeat performance, repair under warranty, an appropriate price reduction, a refund or another agreed remedy. No particular outcome is promised before the facts are investigated.
If we remain in disagreement
I will provide a final written response explaining my position and the routes still open to you. You may obtain independent consumer advice from Citizens Advice, your rights under the Consumer Rights Act 2015 are unaffected by this process, and your right to use the courts is not removed.
Privacy or accessibility concerns
You can use this process for a website accessibility concern. For personal-information rights or a data-protection complaint, see the privacy notice, which also explains the route to the Information Commissioner’s Office.