Manufacturer or service-pack
A part supplied through a manufacturer or documented service channel, described this way only where that provenance can be shown.
You choose the part. You see the proof.
Where a repair has meaningful part choices, I name the category, condition, source position, price difference and warranty before you approve it. Vague labels do not belong in a useful quote.
A part is never described as manufacturer-supplied or original unless its provenance supports that wording.
Three precise part descriptions
Not every repair offers all three options. The quote lists only the choices that are genuinely available for that device.
Original reclaimed or professionally refurbished
An original part recovered from another device or professionally restored, then inspected and tested before fitting.
Premium compatible
A well-specified third-party part from a trusted supplier, chosen when it offers the right balance of availability, performance and cost.
A record you can understand
The evidence is proportionate to the job and remains a manual part of the service.
A plain explanation of the fault I identified and any material condition that affected the repair.
The fitted part category and the authorised work completed, without hiding extra work behind a generic line item.
The functional checks completed for the repaired fault and any limits that prevented a wider test.
A manual summary sent before return. V1 does not use an automatic customer portal or RepairOS-generated report.
90 days on the repaired fault and fitted parts.
If the same repaired fault returns within 90 days, contact me with the repair reference. I will review it against the written record and the professionally reviewed warranty terms.
What the warranty covers
The specific repaired fault, the workmanship supplied and the part fitted by RMC Device Repairs during the authorised repair.
What needs separate assessment
Later impact or liquid damage, misuse, unrelated faults, consumable wear, software reinfection or user changes, and a device opened or altered after return.
Your statutory consumer rights are not reduced by this 90-day warranty. The exact exclusions, remedies and return process are supplied in the written terms that accompany an accepted quote.
No substitution without your approval.
If an agreed part becomes unavailable or inspection changes the sensible route, I stop and send a revised written choice.